Frequently Asked Questions
What Does Image Stock Mean?
The word Stock in terms of images is just another word for Graphics and is a common term used in the design industry.
What Makes your Images so Good for Edible Printing?
Most graphics that are downloaded from places such as google either have copyright limitations, are very low quality and simply are not unique and have been used extensively and not to mention colours and sizes are not optimized for edible print media such as icing sheets. However our edible image graphics are not only very unique and copyright free, they are very unique and are optimised for edible printing.
What payment type do you accept?
At present we accept PayPal, Visa, MasterCard.
What Happens Once I Purchase a Edible Image Graphic?
When you place your order, you’ll be provided a secured download link where you will need to download the element set which will usually be either a single or multiple ZIP files. Most Windows and MAC operating systems now unzip these files simply by opening them up. If you dont have such an ability, you can use free software such a 7-Zip to extract them.
What Happens if I don’t Automatically Receive a Link?
For certain graphics files are quite large such as templates and so we will send you a download link to your email within 24 hours (Sometimes it may take a little longer during busy periods).
How Do I Open the File/s I received?
So once you unzip / extract the file/s you downloaded via the link we provided, you then can use any graphic software that can open PNG files. We recommend using Photoshop Elements as the best option however this needs to be purchased. Another free option and also a great graphic software is GIMP which can open and allow you to use these files. GIMP can be downloaded from here.
Do you have a Refund Policy?
Due to the nature of our products being digital downloads we do not offer refunds how will consider a refund if there was an error with the graphic and it cannot be used.
If I need help how can I contact you?
We are available 24 / 7 via our contact page so please don’t hesitate to email us if you have a question. Our staff will endeavor to answer you back within 24 – 48 hours.